From ordering our furniture to delivery, our experience of the Daniels' team was superb. We especially would like to thank the two lads who delivered our furniture( Chris and Dino ) for their care of our house and of the furniture.
I just wanted to say a Big Thank You!
My wife and I are undergoing a lot of work on a new property that we recently purchased and recently visited Daniels in Windsor to purchase a wardrobe from your home and furnishings department.
Andrews service was second to none, he helped us pick our perfect wardrobe and came up with a fantastic solution to obtain a stand alone wardrobe but have it custom built in to fit the area in our bedroom by Tim, your in-house fitter.
We are so over the moon by the result, the handy work, attention to detail and strong work ethic by Tim, he was simply excellent. We have dealt with around 15 different tradesman and companies so far since undertaking our project and the over all service from Daniels has been the best we have received from start to finish. On top of this we saved a substantial amount of money than choosing either a Sharps or Hammonds fitted wardrobe of which we had both out to quote for us.
I would not hesitate in the slightest to recommend Andrew and Tim from Daniels whatsoever and I felt that I would like to share my thoughts as you all deserve it.
I recently ordered a bed, mattress, bedside table and dressing table from your Windsor branch. Andrew was very helpful and answered any and all questions and queries that I had. We promptly booked a delivery date and yesterday Matt and Chris arrived around 1pm to deliver it. They were polite and courteous and gave me a ring just before arriving so I could get the last minute bits ready. Everything was taken out and assembled very quickly, Chris picked up my old single bed like it was weightless. Ordering and delivery was incredibly easy and I would happily buy from you again.
I would like to say Thank You for your wonderful service of my order with Daniel Store and for quick arrangement of my delivery. I would like to thank for the two gentlemen who were so helpful and smoothly delivered my order yesterday and kindly took away my old bed mattress. Last night, the first time I slept on Tempur mattress and pillow, my back and neck straight away felt different with more comfortable and I felt so wonderful, they certainly help my back and neck problems.
I am writing to compliment your staff in the furniture department for their professionalism and the quality and courtesy with which we have been treated. We first became your customers some years ago when we bought a Tetrad sofa from you. Impressed with your service, we returned to you to purchase a sofa for our study. Would you please thank on our behalf, Andrew and one of his senior female colleagues in the sales team for their professional support. The sofa was delivered by Chris and Matt. My wife said she has rarely come across such courteous and helpful delivery staff. We have recommended you to others and look forward to remaining your customers. Yours sincerely. Waqar Ahmad (Professor)
Hi just to say your service from the date I placed the order and today when your delivery guys came including Tim the fitter have been exceptionally professional and friendly. And not forgetting Andrew, excellent quality and value for money the wardrobes.
Please keep up the good customer relations and service.
Hope to be in Windsor store sometime soon.
I took delivery this afternoon of an 'easy chair' I had purchased from your West Ealing branch.
I felt I just wanted you to know that the delivery men were helpful, cheerful and courteous, which was greatly sppreciated.
Also, for the record, your staff at West Ealing are the same.
I am writing to say how impressed I was with the service offered by one of your staff, Albert this week.
My elderly mother felt very weak in Daniels, Windsor and even though she had her walker, she was unable to walk any further.
I just wanted to write to say Albert responded quickly, professionally and with great charm on such an occasion and I wanted to express my gratitude to your store for being prepared to lend out your wheelchair to allow us to reach the bank.
I bought two sofas from Daniel Stores a few weeks ago and I must say they look amazing in my living room. I would like to say thank you for all your help and excellent customer service. It was a pleasure to deal with you.
You know a good company by how they handle problems. Our bed arrived, but the headboard was not quite what we expected. Even though this happened on a Saturday, one of the firm's directors, Tony Durkin, immediately came to our home to sort out the problem, gave us his mobile number so that we could contact him if necessary and resolved the situation to our complete satisfaction by the end of the week. We were delighted with the service Daniel Beds provided to us, and we are looking forward to many happy nights sleeping on our new Jensen bed.
I would just like to say thank you for the quick delivery of my order.
Also, I received a call from your store regarding my delivery on Monday as I had missed the cut off time for that day, the man was very pleasant and helpful and people are quick enough to complain so it’s nice to email to show your appreciation.
Thanks Again, im sure my 5yr old will be delighted on xmas day
I was going to write to you today actually to thank you for your friendly and professional attitude, patience and understanding to my circumstances. And my thanks to your colleague on the shop floor, he is always very helpful whenever I call. Everything went very well yesterday with the delivery and installing the products. Your team you sent yesterday are professional and friendly.
Thank you again. Have a nice day. Kind Regards Maryam
We took delivery of our super new sofa on Wednesday of last week and thought we would write to you and say how impressed we were with the delivery process.
The two young men making the delivery were friendly, courteous and efficient whilst unpacking, assembling and placing the sofa in position, leaving us with nothing to do but enjoy our new purchase.
Well done Daniels.
To Albert and Ana from Furniture Department.
Just a note to say how pleased I am with my Sherborne furniture ordered a couple of months ago.
Delivery was as I expected and no waste at all.
Congratulations to you all at Daniel.
I will recommend my friends to you. In fact my daughter bought two sofas on the day she came to Daniel to see the furniture I had selected.
I wanted to find out if Daniels stocked a small piece of kitchen equipment and, being severely deafened I cannot use the phone - so I tried sending them a message via their FB page ..... I had a reply!!
It is such a Struggle for hard of hearing on the phone and nearly all organisations just give phone numbers. brilliant when firms go the extra mile for their customers!!
Will be going to Windsor for a pair of tea bag squeezers tongs!
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