Online Orders & Returns

All small or low value item shipping prices are based on Royal Mail UK Mainland, Special, Next Day or 2 - 3 Day delivery options. Larger or higher value items may cost more.

Standard delivery

Standard UK delivery is FREE on orders of £50 and over* from Daniel of Windsor, either in-store or online.
This does not include beds, mattresses & furniture items including mirrors.

It's also free for orders of any value if you opt to collect from one of our stores using our Click & Collect service.
This is subject to availability, and excludes gift vouchers, Channel Islands, international delivery destinations, and premium delivery services.

Express Delivery

Royal Mail Tracked 24 service. Orders placed by 12pm will be dispatched same-day. Orders placed after 12pm will be dispatched the following working day. Large items dispatched via Parcelforce Express 24 service.

Royal Mail Tracked 24 aim is to deliver next working day. Please note this is not a guarantee, and may be affected by transport disruptions or courier operating issues. This means that sometimes your delivery may be later in the day, or the following day - this includes any redirects you may have in place.

Express Delivery Mon-Fri only. Orders placed with Express Delivery over the weekend will be dispatched the following Monday.

Delivery Time Aims:

 Beds & Furniture Delivery

Furniture and heavy items are delivered via a national home delivery specialist. Total delivery time is subject to manufacturers delivery times. Daniel Stores will contact you to confirm delivery times.

Furniture deliveries are available within 25 miles of our stores in Windsor, Ealing and Chiswick. Please check to see if delivery is free within your area. Most of our mattress deliveries will include delivering your mattress direct to your bedroom.
Please note, some items due to their lower prices or carriage restrictions such as fragile items will incure a delivery charge up to £80. This includes mirrors and some smaller furniture items.

Online Beds & Furniture including FREE Next Day and Express Delivery

Weekend Delivery
Order online by 11am and we can despatch on a Next Day Saturday Service for delivery by 6pm the following day. Guaranteed UK Mainland only. This is not a free service. You can see pricing when you check your basket (UK Mainland. Does not include Saturday / Sunday)

Free Local Delivery
All other items can be shipped free locally in Berkshire, Buckinghamshire, West London, London and areas within Surrey and Oxon. Furniture deliveries are available within 25 miles of our stores in Windsor, Ealing and Chiswick. Please check to see if delivery is free within your area.
You can confirm if you qualify for Free local delivery by getting a 'Delivery Quote' on the shopping cart page. In the Estimate Shipping & Tax box, enter your county and postcode, click 'Get Quote' and the system will confirm if you qualify for 'Free Home Delivery'.

Delivery Times:

 Why not try our FREE Click & Collect service?

Simply place your online order. We will email you when it's ready to collect.

Important: For your security, please bring your invoice and the credit/debit card you used to place the order with you.

Ordering from abroad (USA and select EU countries)

If you wish to purchase from the EU or the USA you may select your required currency in the header at the top of the page.
Our money conversion / exchange rates are calculated daily and may vary. When ordering items to ship abroad, place the order as normal selecting your country and state and choose the delivery option 'Confirmation required for special price'. We will then obtain a competitive price for shipping to your destination and confirm the cost with yourselves before processing the order.

*Please Note: We are NOT affiliated with DANIEL FOOTWEAR. Any DANIEL FOOTWEAR returns MUST be returned using their own respective returns method. We will NOT process DANIEL FOOTWEAR returns, and you will be liable to the cost of redelivery.*

Here at Daniel of Windsor, we want you to be happy with your purchase. Therefore if you've purchased something and would like to return it, you may find the following information useful.

We are able to carry refund or exchange full price items up to 14 days from confirmed delivery, and 7 days for any sale items, discounted up to and including 50%. A refund fee of £3.95 will be deducted from your refund. This refund fee will not be deducted from faulty orders.

Items must be unused and in their original condition (including all labels and tags intact). 

How to Return My Order

1. To return your order, please use our Royal Mail Tracked Returns Portal (https://www.royalmail.com/track-my-return#/details/8618) 
2. Follow the instructions on the Returns Portal to organise the return/collection of your order - You will have the option to print a tracked returns label, receive a scannable QR code which can be presented at your Post Office, or have a Royal Mail courier collect the item from your home.
3. Please send an email to our Customer Service team notifying us of your return and the reason for it.

Please note, the cost of postage will be deducted from your total refund.

Please contact our Customer Service team if your order is faulty/damaged so the refund can be processed correctly.

Refunds will be against the card used to make the original payment following inspection of the returned goods, typically between 3-7 business days*.

*Additional delays may apply depending on your chosen payment provider.

Refund Exclusions

We are sure you'll understand that due to their specialist nature we are unable to accept returns on certain products, unless the time is faulty of course. These include:

• Underwear
• Hosiery
• Swimwear
• Hats
• Pierced earrings
• Electricals
• Headphones
• Beds
• Furniture
• Pillows
• Gift food
• Helium 
• Special orders
• Any products discounted over 50% may also not be returned.

Please note that some of our concessions may adopt a different policy.

As always, these terms do not affect your statutory rights.

Returns Postage Responsibility

Please note that unless your item is faulty, or delivered in error, you are responsible for the cost of the postage back to us. This is in accordance with the Distance Selling Regulations.  On receipt of your goods we will refund the item and the standard cost of the delivery charge which you paid at the time of your order to receive your goods.  We will not refund the difference you paid between the basic delivery charge and any premium delivery charges.

Our holiday return and exchange guidelines for online and in-store shopping:

Purchases made during Black Friday and Christmas period are eligible for returns or exchanges until Wednesday, January 8, 2026.

This applies to both online and in-store purchases.

If your order hasn't arrived, or arrives incomplete, please view your order online by signing into 'My Account'. If your order has been dispatched but hasn't arrived within the expected time period, please email our Customer Services team, or call us on 01753 801000 between 9:30am and 5:00pm Monday to Friday.

If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you haven't received the entire order as detailed in the order confirmation email sent to you, please email or call us.

If your order arrives and the goods are damaged, please email all relevant details to enquiries@danielstores.co.uk.

1. Once you've found the items you’d like to buy and have added them to your basket, you can begin the checkout process by clicking on the “My Bag” icon at the top of your screen.
2. At the checkout, you can review and amend your order details on the Order Summary page
3. You can go straight to checkout to pay for your goods and arrange delivery. You can also opt to register with us so that you can retrieve your details and chosen delivery address. (Please note that this does not include your payment card details)
4. You’ll be asked to set up a password to access your account.
5. If you’ve already registered online with Daniel Stores, simply enter your email address and password.
6. When you're ready to complete your order, click the ’place order now’ button and wait for an online receipt. You'll also be sent a confirmation email with details of your order shortly after we've received it.
7. Your confirmation email will have the subject line 'Daniel of Windsor: Order Confirmation #Order Number'. In this email, you'll find information about your order.
8. Check the details and contact us immediately should you need to amend any errors.

If you haven’t received this email within 24 hours of placing your order, or your products have not been delivered within the timescale stated in the email, or you have any other questions, then please email our Customer Services team on enquires@danielstores.co.uk. Or you can phone us on 01753 801000 any time between 9:00am and 5:00pm Monday to Friday.

For most products sent directly from our warehouse, your credit/debit card will only be charged when your order is despatched. If the product is being delivered direct to you from one of our suppliers, for example in the case of larger products such as electrical appliances and furniture or beds, you may be charged at any point between confirmation of your order and despatch.

If you have any problems or enquiries please email enquires@danielstores.co.uk and someone from our team will be in touch as soon as possible.

If you wish to purchase from the outside of the UK please email enquires@danielstores.co.uk with your delivery address and the items.

Our team will then give a shipping quote for your destination and confirm the cost with yourselves before processing the order. We will then be in contact to take payment however convenient.

We offer various ways for you to pay for your order, including: Visa and MasterCard (including pre-paid cards); Delta; Maestro; Solo; American Express.

PayPal Payments:

• PayPal is a global leader in online payments and a fast and secure way for you to pay online. With PayPal we can accept payments from all major debit and credit cards, as well as PayPal account holders. As you don't need a PayPal account to pay with PayPal, everyone can benefit from the extra convenience and security the PayPal gateway offers.

We do not store credit card details nor do we share customer details with any 3rd parties.

All transactions are secure, private, and tamper-proof.

All our prices include UK VAT but exclude delivery charges. Standard delivery is currently free on all orders over £50, but we do charge for Next Day and Named Day Delivery (except furniture and beds - see 'Shipping and Delivery' for more details). If you order online and collect from our shops (available on selected items), then there is no delivery charge, regardless of your order value.

Our online prices are the same as in our store, although occasionally you may find a lower price in our store if they're matching the price of a local competitor, or online if we have a danielstores.co.uk special offer.

Price Matching

We regularly check our prices to ensure that we offer you the best value.

If you find any of the items on our website at a lower price and you wish us to consider price matching them, please contact us either by phone or via our contact us page with the following details:

• Contact details, telephone number or email address
• All products you are looking to buy
• All product prices, including the delivery charges of other company
• Exact website address where you have seen the items cheaper

Please note: We do not guarantee we will price match and are under no obligation to do so if by doing so we would suffer a loss as a consequence.